Last updated: 4 August 2026

We want you to be happy with what you ordered. Here's exactly how cancellations, returns, exchanges and refunds work.

Order cancellations

Before dispatch: you may cancel your order within 12 hours of placing it by emailing arthurandgable@gmail.com or messaging us on WhatsApp. A full 100% refund will be issued to your original payment method for online orders.

After dispatch: orders cannot be cancelled once they've left our store. If you refuse delivery at your doorstep, return shipping charges will be deducted from any refund issued.

Returns & exchanges (7-day window)

If you're not completely satisfied, you can request a return or exchange within 7 days of receiving your order. Start a return or exchange here — you'll need your order number and the phone number on the order, and it takes about a minute. Nothing is collected at pickup; any reverse shipping fee is settled against your refund afterwards, and only where the return wasn't our fault — see Reverse shipping below.

• Want a replacement? — another size, or a fresh one of the same thing. Free. We're sending you a parcel anyway, so the collection rides along with it and nothing is deducted.
• Want your money back? — a real refund to however you paid, never a voucher. ₹99 comes off it for the courier trip to collect the garment; that's one journey no sale pays for.

We don't issue store credit or credit notes. If you're owed money you get money.

Conditions for an acceptable return

• Garment must be unworn, unwashed and odour-free.
• Original tags, packaging and any brand seals must be intact.
• Altered or custom-hemmed garments (e.g. modified trouser lengths) cannot be returned or exchanged.
• Items bought during clearance/end-of-season sales are eligible for a size exchange only — not a refund.

Refund process & timelines

Every refund goes back to your original payment method — whatever the reason you sent it back, and whether or not the fault was ours. There is no store credit and no voucher. For a cash-on-delivery order we'll ask for your bank or UPI details, since there's no card to send it to.

Reverse shipping

Nothing is collected from you at the door. The fee depends on what you ask us to do, not on why you're sending it back:

• Replacement — ₹0. We're shipping to you regardless.
• Refund — ₹99 deducted, for the courier trip to collect it.

Separately, the ₹99 cash-on-delivery convenience fee is not refunded, because it paid for the delivery you already received. So a COD customer taking a refund is ₹198 down overall and a prepaid customer ₹99 — each of you has paid for exactly the journeys the parcel made. We'll always tell you the exact figure before it's sent.

Cash on delivery handling fee

Where a COD handling fee was charged at checkout, it is non-refundable, including on approved returns and cancellations.

Contact

To start a cancellation, return or exchange, reach us on arthurandgable@gmail.com, +91 93304 72830, or WhatsApp.